Refund policy

Return & Refund Policy

Last updated: October 18, 2026

Thank you for shopping with HER Kits!

We want you to love every little thing you order from us. If something isn't quite right, we're here to help.

30-Day Return Policy

We accept eligible returns within 14 calendar days of the date your order is delivered.

To qualify for a standard return:

Items must be unused, unworn, and in their original condition.
Items must include all original accessories, components, and packaging.
Proof of purchase or an order number is required.
Return requests must be submitted within 30 calendar days of delivery.

Please contact us before sending any items back. Returns sent without prior authorization may not be accepted.

Kits & Bundles

HER Kits offers thoughtfully curated collections of everyday essentials and accessories.

Kits and bundles must be returned as complete sets, including every original item and accessory.

We cannot accept standard returns of partially used, incomplete, or individually separated kits.

All items in a returned kit must be unused and in their original condition.

If a kit arrives damaged, defective, incomplete, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for standard change-of-mind returns:

Opened or used personal hygiene products.
Used personal care accessories that cannot be safely resold.
Items marked as final sale before purchase, where permitted by law.
Gift cards, where permitted by law.

Unopened and unused hygiene products may be eligible for return if they meet our standard return requirements.

These restrictions do not limit any rights or remedies available under applicable law for defective, damaged, misrepresented, or incorrectly supplied products.

Electronics & Battery-Powered Products

Electronic products, including portable chargers, LED mirrors, and other battery-powered accessories, may be returned within 30 calendar days of delivery if they are unused, complete, and in their original condition.

If an electronic product arrives defective, damaged, or not as described, please contact us for assistance.

For safety reasons, battery-powered products must be returned only in accordance with the shipping instructions we provide and applicable carrier regulations.

Do not ship damaged, swollen, overheating, or otherwise unsafe batteries without contacting us first.

How to Request a Return

To request a return, please email:

herkits.shop@gmail.com

Include:

Your order number.
The item or items you wish to return.
The reason for your return.
Photos, if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions and the appropriate return address.

Please do not send products to an address without receiving return instructions from our team.

Return Shipping Costs

For standard returns, including changes of mind or unwanted items, customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

Original shipping charges are generally non-refundable for standard returns, except where required by law.

If your order arrives damaged, defective, incorrect, or incomplete due to our error, we will review the issue and provide an appropriate remedy at no additional cost to you where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, missing, or incorrect item, contact us as soon as reasonably possible at herkits.shop@gmail.com.

Please include your order number, a description of the issue, and photos when available.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws or product warranties.

Exchanges

We do not offer automatic exchanges.

If you would like a different color, style, or product, please contact us to arrange an eligible return and place a new order.

For defective or incorrectly supplied products, we will assist with an appropriate resolution.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval, unless a shorter period is required by applicable law.

Your bank or payment provider may require additional time to post the refund.

If you have not received your refund after the stated processing period, please contact us.